Design & Customization

How many revisions can I make to the pet portrait and design?

We offer unlimited free revisions. Whether it’s the hand-drawn pet portrait or the final product layout, we will communicate with you via email until you are completely satisfied. For a more efficient and in-depth experience, you may also purchase our 1-on-1 Exclusive Design Service.
What is the 1-on-1 WhatsApp Designer Priority Service?

What is included in the service?
By selecting this premium service, you will bypass the standard email communication queue and gain direct access to your dedicated digital artist. This service includes:

  • Direct Access: A private 1-on-1 WhatsApp chat link sent to you immediately after purchase.
  • Real-time Collaboration: Communicate directly with the designer to share specific requests, pet characteristics, or design inspirations.
  • Instant Draft Reviews: Receive design drafts directly in WhatsApp for quick previewing on your mobile device.
  • Priority Revisions: Your modification requests will be moved to the top of our queue, with unlimited revisions until you are 100% satisfied with the artwork.

How to Pay:
This service is a one-time add-on charge. Simply check the box for this service on the product page before clicking "Add to Cart." The fee will be automatically calculated and added to your order subtotal. You can complete the payment along with your main product at checkout using any of our supported payment methods.
Can I get the original digital file of the pet portrait?

Yes. If you need a high-definition digital version for social media sharing or personal printing, please contact our design assistant to obtain the file.
Can I include multiple pets on one product? Is there an extra charge?

Absolutely! You can feature multiple pets on a single item at no extra cost. Our goal is to perfectly capture the warmth of your entire "furry family."
Can I customize any background color?

Certainly. You can provide us with a specific color value (e.g., HEX code #FF5733) or a reference image, and we will precisely match your ideal background color.
What are the requirements for the photos?

Photo quality determines the final artistic result. Please provide original photos with good lighting, a front view, and clear fur texture. If you're unsure if a photo works, feel free to send it to our assistant for a free evaluation.

Production & Shipping Timeline

How long does the entire customization and delivery process take?

Most orders are delivered within 14–30 business days after we receive a suitable pet photo and all required customization details.

Photo Preparation or Portrait Artistry: 1–3 business days

Personalized Production & Quality Checks: 6–15 business days

International Delivery: 7–12 business days

Additional revisions, customs clearance, or carrier delays may extend the estimate.
Can I track my package?

Of course. Once your package is shipped, we will send you a tracking number via email so you can monitor the delivery status at any time.

Common Inquiries & Returns

Will there be color variations in the physical product?

Colors may appear slightly different on screen and in the finished piece due to lighting, image processing, display settings, materials, and printing methods. Minor variations in tone or texture are a natural part of the customization process.

This does not affect your rights if an item is damaged, defective, incorrect, or materially different from the approved proof or product description.
What is the return policy?

Because every POOJI piece is personalized and made to order, we generally cannot accept returns, exchanges, or refunds if you simply change your mind after artwork creation or personalized production has begun.

If your item arrives damaged, defective, incorrect, or materially different from the approved proof or product description, please contact us as soon as possible with your order number and clear photos. Once the issue is confirmed, we will arrange an appropriate repair, replacement, or refund.

This policy does not limit any rights available to you under applicable law. Please see our Refund & Return Policy for full details.
How do I contact the design assistant?

Contact our design team through the Contact Us page or email us at hana@poojistudio.com. Customers who selected VIP WhatsApp Design Support may also use the WhatsApp contact details provided with their order. Please include your order number when contacting us.