PRIVACY POLICY

Last updated: July 18, 2026

POOJI DESIGN LTD, a private limited company registered in England and Wales under company number 17316313, operates the POOJI online store and this website, including all related information, content, features, tools, products, and services (collectively, the “Services”).

POOJI is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how POOJI DESIGN LTD (“POOJI,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, upload customization materials, contact us, or otherwise use the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information collected anonymously or properly de-identified.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process:

Contact information: Your name, email address, telephone number, billing address, shipping address, and delivery details.

Order and transaction information: Products you view, place in your cart, purchase, return, exchange, or cancel; your order history; payment status; shipping information; refunds; and customer service records.

Customization information: Pet names, uploaded pet photos, design instructions, artwork preferences, background or color selections, feedback, revisions, approved proofs, and other content you provide for a personalized order.

Payment information: Payment method, payment confirmation, transaction details, and related information. Complete payment card information is processed by Shopify and our authorized payment providers, and we generally do not directly store your complete card number.

Account information: Account login details, preferences, settings, saved addresses, and other information associated with your customer account, if you create one.

Communications: Information you include when contacting us through email, our Contact Us page, customer support, or WhatsApp when you have selected an applicable service plan.

Device information: Information about your device, browser, operating system, network connection, IP address, and similar identifiers.

Usage information: Information about how and when you interact with the Services, including pages viewed, referring websites, searches, cart activity, and navigation behavior.

Reviews and user content: Reviews, ratings, photos, videos, or other content you choose to submit or authorize us to display.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you create an account, place an order, upload customization materials, communicate with us, subscribe to marketing, submit a review, or otherwise use the Services.

• Automatically through the Services, your device, cookies, pixels, and similar technologies.

• From Shopify and service providers that support payments, customization, file uploads, customer service, analytics, advertising, fraud prevention, production, fulfillment, shipping, reviews, and order tracking.

• From business partners or other third parties where permitted by applicable law.

3. HOW WE USE PERSONAL INFORMATION

Depending on your interaction with the Services, we may use personal information for the following purposes:

Providing and Improving the Services

We use personal information to process payments, fulfill orders, remember preferences, manage customer accounts, arrange shipping, provide order notifications, handle returns or refunds, enable reviews, recommend relevant products, analyze website performance, and improve the customer experience.

Creating and Fulfilling Personalized Products

We use uploaded pet photos and other customization information to prepare artwork and product proofs, process requested revisions, manufacture your personalized product, conduct quality checks, provide customer support, and resolve order-related issues.

We may share customization materials only with service providers involved in design, customization, production, quality control, or fulfillment where reasonably necessary to complete your order.

We do not publicly display or use your uploaded pet photos, personalized artwork, or order details for advertising or marketing without your permission.

Marketing and Advertising

We may use personal information to send marketing or promotional communications and to measure or show advertising for products that may interest you, subject to applicable consent and opt-out requirements.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and prevent fraud, investigate unlawful or unsafe activity, protect our customers, and secure the Services.

If you create an account, you are responsible for keeping your account credentials secure and should not share them with other people.

Communicating With You

We use personal information to respond to inquiries, provide customer support, send order and design updates, request information necessary to complete an order, and maintain our customer relationship.

Legal and Regulatory Purposes

We may use personal information to comply with applicable laws, tax and accounting obligations, valid legal requests, court proceedings, regulatory requirements, and our contractual obligations, and to enforce our terms and policies.

4. CUSTOMIZATION PHOTOS AND ARTWORK

Pet photos and other customization materials are used to create the design or product requested in your order.

Please avoid uploading photos containing unnecessary personal, confidential, or sensitive information. If a photo includes another person, you should have permission to provide that photo for customization.

Customization files may be retained for production, proof approval, customer support, reorders, dispute resolution, fraud prevention, recordkeeping, and applicable legal requirements. Retention periods depend on the nature of the order and the reason the information is required.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information for legitimate business purposes, including:

Shopify and technology providers: Shopify hosts our store and processes information required to provide and improve its commerce services.

Payment providers: To authorize payments, prevent fraud, issue refunds, and complete transactions.

Design, production, and fulfillment partners: To prepare artwork, manufacture personalized products, perform quality checks, package orders, and complete fulfillment. Some providers may be located in China or other countries.

Shipping and logistics providers: To deliver and track orders and resolve delivery issues.

Application and service providers: Including customization, file-upload, customer support, email, review, analytics, advertising, cloud-storage, security, fraud-prevention, and order-tracking providers.

Business and advertising partners: To measure marketing performance and provide advertising, subject to applicable consent and opt-out requirements. These partners process information according to their own privacy notices.

Parties you authorize: When you request, direct, or consent to a disclosure, including delivery providers, social media integrations, or other services you choose to use.

Professional advisers and legal authorities: Including accountants, legal advisers, insurers, regulators, courts, and law-enforcement authorities where reasonably necessary or legally required.

Business transaction participants: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business, subject to appropriate confidentiality protections.

We do not sell personal information in exchange for money. However, certain disclosures involving analytics or personalized advertising may be considered a “sale,” “sharing,” or processing for “targeted advertising” under the broad definitions used by some US state privacy laws.

6. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its commerce services.

Information you submit through the Services is shared with Shopify and may also be processed by service providers located in countries other than your own.

We may use Shopify enhanced features that use information from your interactions with our store, Shopify, and other merchants to protect, personalize, grow, and improve our business and the Services.

In connection with certain enhanced features, Shopify may be responsible for its own processing of personal information, including responding to requests relating to that processing.

You can learn more through:

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Shopify Privacy Controls:
https://privacy.shopify.com/en

Requests concerning personal information controlled directly by POOJI DESIGN LTD should be submitted to hana@poojistudio.com.

7. COOKIES, ANALYTICS, AND ADVERTISING

We and our service providers, including Shopify, may use cookies, pixels, and similar technologies to:

• Keep the website, cart, account, and checkout working.

• Remember your preferences and selections.

• Understand website traffic and performance.

• Prevent fraud and protect the Services.

• Measure advertising and, where permitted, provide personalized advertising.

Where required by law, non-essential cookies and advertising technologies are used according to your consent choices.

You may manage available cookie choices through the cookie banner or privacy controls displayed on our website.

Depending on where you live, you may opt out of data uses considered a sale, sharing, or targeted advertising through:

https://www.poojistudio.com/pages/data-sharing-opt-out

If you visit our website with a legally recognized Global Privacy Control preference signal enabled, we will process the signal as an opt-out request where required by applicable law and supported by our privacy tools.

Information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we do not currently respond to general “Do Not Track” browser signals because there is no consistently accepted industry standard for those signals.

8. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

If you unsubscribe from marketing, we may continue sending non-promotional communications concerning your account, orders, customization requirements, design proofs, delivery, customer support, legal notices, or important changes to the Services.

9. THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party service, you should review its privacy and security policies. We are not responsible for the privacy, security, accuracy, or content of services that we do not control.

Information posted in public or semi-public areas, including public reviews or social media platforms, may be visible and used by other people.

10. CHILDREN’S PERSONAL INFORMATION

The Services are not intended for children, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, please contact us so we can investigate and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising as those terms are defined under applicable law.

11. SECURITY AND RETENTION

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transaction, storage system, or method of transmission is completely secure. Please do not send sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on factors including whether it is needed to:

• Maintain an account.

• Create and deliver an order.

• Provide customer support or facilitate a reorder.

• Resolve disputes.

• Prevent fraud.

• Meet tax, accounting, contractual, or legal obligations.

• Enforce our terms and policies.

We retain personal information only for as long as reasonably necessary for these purposes, subject to applicable legal requirements and technical limitations.

12. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

Right to access or know: You may request access to personal information we hold about you and information about how it is processed.

Right to delete: You may request deletion of personal information we maintain about you.

Right to correct: You may request correction of inaccurate personal information.

Right to portability: You may request a portable copy of certain personal information.

Right to opt out: You may opt out of certain sales, sharing, targeted advertising, or marketing communications where applicable.

Right to restrict or object: You may request that we stop or restrict certain processing where applicable law provides this right.

Right to withdraw consent: Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing completed before consent was withdrawn.

Right to appeal: Residents of certain jurisdictions may appeal a decision regarding a privacy request.

You may exercise applicable rights through the controls displayed on the Services or by emailing hana@poojistudio.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may request evidence that the agent is authorized to act for you.

We will not discriminate against you for exercising an applicable privacy right and will respond within the period required by applicable law.

13. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain sales, sharing, targeted advertising, or profiling.

These rights vary by state and are subject to applicable exceptions.

You may submit a data-sharing or targeted-advertising opt-out request at:

https://www.poojistudio.com/pages/data-sharing-opt-out

You may also email hana@poojistudio.com with the subject line “Do Not Sell or Share My Personal Information.”

If we deny a request and your state provides a right to appeal, you may email us with the subject line “Privacy Request Appeal.”

14. UNITED KINGDOM AND EUROPEAN PRIVACY RIGHTS

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions, you may have rights to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion.

• Restrict or object to processing.

• Receive certain information in a portable format.

• Withdraw consent.

• Lodge a complaint with a data protection authority.

Where applicable law requires a legal basis, we process personal information:

• To perform our contract with you.

• With your consent.

• For legitimate business interests that are not overridden by your rights.

• To comply with legal obligations.

In the United Kingdom, you may contact the Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/data-protection-complaints/

We encourage you to contact us first so we can try to resolve your concern.

15. COMPLAINTS

If you have a complaint about how we process personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our response or submit a complaint to your local privacy or data protection authority.

16. INTERNATIONAL TRANSFERS

We serve customers internationally and work with service providers in multiple countries. Personal information may therefore be transferred, stored, or processed outside the country where you live, including in the United Kingdom, Canada, the United States, China, and other countries where our service providers operate.

Privacy laws in these countries may differ from those in your location.

Where required by applicable law, we rely on recognized transfer mechanisms, adequacy decisions, contractual protections, or other permitted safeguards for international transfers.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our practices, technology, Services, or legal obligations.

We will post the revised policy on this page, update the “Last updated” date, and provide additional notice where required by applicable law.

18. CONTACT

If you have questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact:

POOJI DESIGN LTD
Company number: 17316313
Email: hana@poojistudio.com
Registered office: Office 15392 Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom
Website: https://www.poojistudio.com

For purposes of applicable data protection laws, POOJI DESIGN LTD is the data controller of the personal information described in this Privacy Policy.