Politique d’expédition

Last updated: July 18, 2026

POOJI DESIGN LTD operates the POOJI online store. Our products are personalized and made to order.

Artwork preparation, production, and quality checks are completed in China, and finished orders are dispatched from China through international delivery services.

ESTIMATED DELIVERY TIME

Most orders are delivered within 14–30 business days after we receive a suitable pet photo and all required customization details.

The estimated timeline includes:

Photo preparation or portrait artwork: 1–3 business days

Personalized production and quality checks: 6–15 business days

International delivery: 7–12 business days

We normally provide a design proof before production begins. Additional revisions, incomplete customization information, customs clearance, peak seasons, local carrier delays, severe weather, or other circumstances outside our reasonable control may extend the estimated delivery time.

Business days do not include weekends or public holidays. Delivery dates are estimates and cannot be guaranteed.

SHIPPING COSTS

Standard shipping is free for all destinations available at checkout. Any future paid shipping option will be clearly displayed at checkout before payment.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address associated with your order. Tracking updates may take several business days to appear after dispatch.

Customers can also use the Track Your Order page on our website.

DELIVERY ADDRESS

Please provide a complete and accurate physical delivery address, including the recipient’s full name, street address, city, state or region, postal code, country, telephone number, and email address where required by the carrier.

We are unable to deliver to incomplete addresses, P.O. Boxes, or other non-physical addresses.

Please contact us as soon as possible if you notice an address error. Once an order has been dispatched, we may not be able to change or redirect the delivery address.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

We are not responsible for delays caused by customs authorities, but we will provide reasonable assistance with available shipping documentation or tracking information.

LOST, DAMAGED, OR INCORRECT ORDERS

If your parcel appears to be lost in transit, or your item arrives damaged, defective, incorrect, or materially different from the approved proof or product description, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photos of the product and packaging where applicable.

Once the issue is confirmed, we will arrange an appropriate repair, replacement, or refund. This does not limit any rights available to you under applicable law.

DELIVERY ISSUES

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the local carrier before contacting us.

If the issue remains unresolved, email us with your order number and tracking information so we can assist with the carrier investigation.